Special Orders
Certain items are Special Order only and are subject to
different return rules than regular purchases. We must strongly adhere to these
rules because we do not stock Special Order items as they are ordered based
upon your request. In addition, since these items are specially ordered, these
items will be charged to your credit card in full when they are ordered. All
returns and cancellations of Special Order products are subject to a 30%-50%
restocking fee as we are unable to return these items to the manufacturer. To
avoid this restocking fee, your order must be cancelled prior to your order
being shipped from the manufacturer.
All personalized items are non-returnable,
non-exchangeable and cannot be cancelled once your order has been placed with
the Manufacturer.
Out of Stock Items
There can be a multitude of factors that can affect stock
levels and replenishment that may lead us to not having an item in stock. While
we strive to accurately manage our inventory on a regular basis, sometimes
these factors are out of our control.
After you have placed your order we will review all items
ordered to determine if any items are not available. We will ship partial
orders in an effort to get you your order as fast as possible. You will be
notified via email with what items will be processed right away and what items
we cannot ship. We will also provide you an estimate of when we expect to
receive the item back in stock.
Payment Options
We accept credit card purchases with your Visa, Master
Card, and Discover. All of your personal and credit card information is
transmitted via our secure server so will remain safe.
We are currently set up to only accept credit card
transactions at this time. We are always looking for ways to make your purchase
easier and more convenient for you. Please let us know what other forms of
online transactions you would like to see us offer and we will gladly look into
the feasibility of offering them in the future.
Processing Time
At echildstore.com our goal is to ship in stock items
within 48 hours after order has been placed. Out of Stock and Special Order
Items will ship within 48 hours after the product arrives in our
warehouse.
Shipping Method
Standard Ground Shipping — Free on all orders over
$100.00. Orders with a total under $100.00 will be charged a flat shipping and
handling rate of $9.99 plus applicable state taxes. Echildstore.com store sells
and ships within the contiguous lower 48 United States. No shipments can be made
to Alaska or Hawaii, APO or FPO addresses, PO Box addresses, freight
forwarders, United States territories, or addresses outside the United States.
Orders with multiple large items, furniture orders and other larger sized items
may incur additional shipping charges as well. Should these charges be
necessary you will be notified prior to processing your order.
Echildstore.com utilizes many shipping companies to ensure
your order gets to you in the safest and most economical way possible.
Expedited shipping is available should you need your order faster. Expedited
shipping is not covered in the base posted shipping rates. Please contact us
prior to your order if expedited service is needed. Echildstore.com reserves
the right to alter its shipping rates at any time without notice.
**No shipping or handling charges will be applied for
items picked up at one of our three store Locations.
Refusal of Delivery / Undeliverable
If a package is refused for delivery or not deliverable
(at shippers discretion), the customer will be charged a $15 Refused
Package/undeliverable Fee and be responsible for actual shipping charges
incurred by Echildstore.com. Actual charges may be substantially higher than
any special shipping promotions being offered. Once a package is received back
in our warehouse either a credit will be applied to the original credit card
less the Refused package fee and the actual shipping charges or a 2nd shipping
charge will be applied to reship the package.
Incorrect Shipping Address
Packages returned to Echildstore.com because of an
incorrect address provided by the customer will be subject to additional
shipping charges. Orders that are later cancelled due to an incorrect address
provided by the customer will be charged the original shipping charges.
Returns
We hope you enjoy all your purchases and gifts received
from Echildstore.com. We are happy to make an exchange or refund if you are not
completely satisfied by following the procedures outlined below.
You may return your purchase to us within 30 days of
receipt for a full refund of the purchase price less any coupons used, shipping
charges, or shipping surcharges. Returns after 30 days and up to 120 days will
be returned for store credit only and may be subject to a restocking fee. We will
not accept returns on purchases older than 120 days. Special orders are subject
to a 30% to 50% restocking fee (see special orders for more info.) To make a
return at Echildstore.com follow these simple steps:
1. Obtain a Return Authorization Number (RAN) by
emailing: returns@echildstore.com with the following: (1) Your first
& last name, (2) Your original order number, (3) Item number or product
name & (4) Reason for Return.
2. Properly package up your item(s) for safe shipping. For
your protection, we recommend using a shipping service where you can track
and/or insure your order to ensure proper return delivery. Echildstore.com is
not responsible for lost or damaged returns.
3. Please allow us up to 10 business days once we have
received your return to process and issue your refund. All refunds will be for
the purchase price of the product only. Shipping charges will only be refunded
if your product arrives damaged due to shipping or is defective.
Returned products MUST be in new and unused condition and
in their original box with all the documentation, parts and accessories to
ensure full credit. “New and unused” means saleable condition, not used, not
dirty and not washed. We cannot issue refunds for an item with any indications
that it has been used. We cannot accept returns for the following classes of
products: feeding accessories, breast pumps, bathing accessories, lotions and
powders, diapering accessories, diaper pails, potty seats and wipes,
video/audio tapes, and undergarments. All refunds & exchanges are subject
to the final approval of our Customer Service Department.
Return shipping costs are your responsibility unless the
item is damaged or defective (Please see our policy regarding damaged or
defective items).
Damaged Items
Echildstore.com will do everything we can to ship your
package in good condition. Unfortunately, packages may be damaged during the
shipping process after leaving our warehouse(s). If your order arrives at your
door damaged, broken or defective, we will either replace the broken parts if
possible or ship out a new one at our discretion and at our expense.
Please be sure to inspect your item(s) for any/all damages
immediately upon arrival. Please do this even if you are not going to
immediately use the item(s). We are unable to accept cancellations on
merchandise after it arrives damaged, but we will always make every effort to
correct the problem.
Contact our customer service department within 3 business
days of the delivery date to report the damage. Please be sure to have
information such as model number, serial number, date of manufacture and any
part numbers available. We will not be able to replace damaged merchandise if
we are not notified within 3 business days of the delivery date. This applies to
canceling and returning a damaged item as well. We will continue to make every
effort to get you individual replacement parts.
Requests for replacement parts will be processed as
quickly as possible but may take time due to manufacturer processing. Please
note that we are not able to express ship replacement pieces.
Defective Items
Please notify our Customer Service department within 30
days of receipt if you have a problem. After 30 days, please contact the
manufacturer directly for information on what warranty may apply. See your
manual/paperwork that came with your purchase for that manufacturer’s customer
service number. Please contact our Customer Service Department
at customerservice@echildstore.com or via telephone at 402-466-2229
for assistance.
Echildstore.com will work with each manufacturer in fixing
the problem with your defective merchandise as quickly as possible but may take
time due to manufacturer processing. Understand that a simple part may fix the
problem but if not Echildstore.com will follow the guidelines above in
replacing your merchandise.
Cancellation Policy
If you have placed an order and would like to cancel it,
please contact us by calling 402-466-2229 within three (3) hours of placing
your order to cancel it free of any charges. If you wish to cancel after that
time, we will do all that we can to stop the items from being processed and/or
shipped but there is no guarantee that we will be able to stop it in
time.
In these rare cases that we cannot prevent the shipment,
please see our return policy.
Warranty
