Shipping & Delivery
Standard Ground Shipping — Free on all orders over $49.00. *Oversized handling delivery fee will apply on heavy or oversize products indicated on those products pages. Orders with a total under $49.00 will be charged a flat shipping and handling rate of $5.99 plus applicable state taxes. Echildstore.com store sells and ships within the contiguous lower 48 United States. No shipments can be made to Alaska or Hawaii, APO or FPO addresses, PO Box addresses, freight forwarders, United States territories, or addresses outside the United States. Orders with multiple large items, furniture orders and other larger sized items may incur additional shipping charges as well. Should these charges be necessary you will be notified prior to processing your order.
Echildstore.com utilizes many shipping companies to ensure your order gets to you in the safest and most economical way possible. Expedited shipping is available should you need your order faster. Expedited shipping is not covered in the base posted shipping rates. Please contact us prior to your order if expedited service is needed. Echildstore.com reserves the right to alter its shipping rates at any time without notice.
**No shipping or handling charges will be applied for items picked up at one of our three store Locations.
Refusal of Delivery / Undeliverable
If a package is refused for delivery or not deliverable (at shippers discretion), the customer will be charged a $15 Refused Package/undeliverable Fee and be responsible for actual shipping charges incurred by Echildstore.com. Actual charges may be substantially higher than any special shipping promotions being offered. Once a package is received back in our warehouse either a credit will be applied to the original credit card less the Refused package fee and the actual shipping charges or a 2nd shipping charge will be applied to reship the package.
Incorrect Shipping Address
Packages returned to Echildstore.com because of an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later cancelled due to an incorrect address provided by the customer will be charged the original shipping charges.
Privacy & Security
All transactions go through Kids Stuff Superstore's secure servers over HTTPS/SSL with high grade, 256-bit encryption. Shoppers will see the padlock icon, demonstrating that your transactions are safe. Our systems are also checked daily by Twarte Security to ensure your security.
VeriSign Trust Authentification verifies our identity and that we are the rightful owner or operator of www.echildstore.com/Kids Stuff Superstore along with scanning for and protecting visitors from malware. Verisign Authentication is one of the oldest and most trusted scanning services on the web.
Returns & Replacements
We hope you enjoy all your purchases and gifts received from Echildstore.com. We are happy to make an exchange or refund if you are not completely satisfied by following the procedures outlined below.
You may return your purchase to us within 30 days of receipt for a full refund of the purchase price less any coupons used, shipping charges, or shipping surcharges. Returns after 30 days and up to 120 days will be returned for store credit only and may be subject to a restocking fee. We will not accept returns on purchases older than 120 days. Special orders are subject to a 30% to 50% restocking fee (see special orders for more info.) To make a return at Echildstore.com follow these simple steps:
1. Obtain a Return Authorization Number (RAN) by emailing: firstname.lastname@example.org with the following: (1) Your first & last name, (2) Your original order number, (3) Item number or product name & (4) Reason for Return.
2. Properly package up your item(s) for safe shipping. For your protection, we recommend using a shipping service where you can track and/or insure your order to ensure proper return delivery. Echildstore.com is not responsible for lost or damaged returns.
3. Please allow us up to 10 business days once we have received your return to process and issue your refund. All refunds will be for the purchase price of the product only. Shipping charges will only be refunded if your product arrives damaged due to shipping or is defective.
Returned products MUST be in new and unused condition and in their original box with all the documentation, parts and accessories to ensure full credit. “New and unused” means saleable condition, not used, not dirty and not washed. We cannot issue refunds for an item with any indications that it has been used. We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments. All refunds & exchanges are subject to the final approval of our Customer Service Department.
Return shipping costs are your responsibility unless the item is damaged or defective (Please see our policy regarding damaged or defective items).
Echildstore.com will do everything we can to ship your package in good condition. Unfortunately, packages may be damaged during the shipping process after leaving our warehouse(s). If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and at our expense.
Please be sure to inspect your item(s) for any/all damages immediately upon arrival. Please do this even if you are not going to immediately use the item(s). We are unable to accept cancellations on merchandise after it arrives damaged, but we will always make every effort to correct the problem.
Contact our customer service department within 3 business days of the delivery date to report the damage. Please be sure to have information such as model number, serial number, date of manufacture and any part numbers available. We will not be able to replace damaged merchandise if we are not notified within 3 business days of the delivery date. This applies to canceling and returning a damaged item as well. We will continue to make every effort to get you individual replacement parts.
Requests for replacement parts will be processed as quickly as possible but may take time due to manufacturer processing. Please note that we are not able to express ship replacement pieces.
Please notify our Customer Service department within 30 days of receipt if you have a problem. After 30 days, please contact the manufacturer directly for information on what warranty may apply. See your manual/paperwork that came with your purchase for that manufacturer’s customer service number. Please contact our Customer Service Department at email@example.com or via telephone at 402-466-2229 for assistance.
Echildstore.com will work with each manufacturer in fixing the problem with your defective merchandise as quickly as possible but may take time due to manufacturer processing. Understand that a simple part may fix the problem but if not Echildstore.com will follow the guidelines above in replacing your merchandise.
Certain items are Special Order only and are subject to different return rules than regular purchases. We must strongly adhere to these rules because we do not stock Special Order items as they are ordered based upon your request. In addition, since these items are specially ordered, these items will be charged to your credit card in full when they are ordered. All returns and cancellations of Special Order products are subject to a 30%-50% restocking fee as we are unable to return these items to the manufacturer. To avoid this restocking fee, your order must be cancelled prior to your order being shipped from the manufacturer.
All personalized items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with the Manufacturer.
Out of Stock Items
There can be a multitude of factors that can affect stock levels and replenishment that may lead us to not having an item in stock. While we strive to accurately manage our inventory on a regular basis, sometimes these factors are out of our control.
After you have placed your order we will review all items ordered to determine if any items are not available. We will ship partial orders in an effort to get you your order as fast as possible. You will be notified via email with what items will be processed right away and what items we cannot ship. We will also provide you an estimate of when we expect to receive the item back in stock.
Payment, Pricing & Promotions
We accept credit card purchases with your Visa, Master Card, American Express, and Discover. All of your personal and credit card information is transmitted via our secure server so will remain safe.
We are currently set up to only accept credit card transactions at this time. We are always looking for ways to make your purchase easier and more convenient for you. Please let us know what other forms of online transactions you would like to see us offer and we will gladly look into the feasibility of offering them in the future.
At echildstore.com our goal is to ship in stock items within 48 hours after order has been placed. Out of Stock and Special Order Items will ship within 48 hours after the product arrives in our warehouse.
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We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.
Third Party Cookies
We, and our third party partners, employ, a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "How to be removed from Our Mailing List."
When you visit our website we detect and may record how you got here and where you came from. Specifically, we may collect the domain name or IP address of the site from which you connected, the type of browser you used, and what search terms you used if you found our site(s) via a search engine or link. This information is not used to identify you personally. This information is combined and analyzed anonymously to determine how and when people are visiting our website. We also use this information to measure the performance of our site and to help us decide where to advertise our brand and products.
We will not give your email address to anyone else.
We DO NOT disclose any personally identifiable information about you or your children to anyone not doing work specifically for Kids Stuff Superstore such as a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf, and a customer service provider to manage our help section. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service. An exception to this is when we believe in good faith that we are required to disclose such information by a law enforcement agency or court of law, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.